The following policies and procedures have been put in place to ensure a consistent, professional service for both guests and the property owners of our vacation homes and condos.
After booking your reservation, you will have 24 hours to cancel. After 24 hours, your credit card payment serves as your approval of the attached rental agreement, which is a binding contract. We strongly encourage you to purchase our vacation insurance which will protect your vacation investment against unforeseen circumstances (see below).
To cancel a confirmed reservation, please call us as soon as you know. Written notification of cancellation signed by leaseholder is also required, which can be sent via mail, fax, or e-mail.
Refund of cancelled reservations
If you purchased the optional Travel Insurance, that insurance premium will not be refunded.
You never know when something will come up that could put a halt to your vacation plans. Whether a family member gets sick, or you get stuck on a closed road, we understand that vacation plans can change and for this reason, recommend that all of our guests purchase quality travel insurance prior to their vacation.
In partnership with Red Sky Travel Insurance, we are pleased to offer our guests Vacation Rental Travel Protection. This Travel Protection program is a great way to protect your family’s vacation purchase in case of many unexpected emergency situation that may occur. Cost for the travel protection is 7% of the total cost of your booked lodging. This policy if offered to all guests when they pay their rental deposit, but coverage is only once the total premium is paid. Contact our team at Steamboat Lodging Company to receive a complete Description of Coverage document, or click below to view our quick reference and benefit outline guide.
Travel Protection can be added at the time of booking or within 30 days prior to your arrival. If you choose not to purchase travel insurance, please be advised of our cancellation terms detailed above.
For more policy information on Red Sky Travel Insurance, CLICK HERE.
When you book a vacation rental with Steamboat Lodging Company, you are agreeing to the rental terms and conditions outlined in our Vacation Rental Agreement. You will be emailed a copy of the rental agreement at the time of booking, and may review the details of the Steamboat Lodging Company Rental Agreement here.