Position: Reservations & Guest Experience Agent
Reports to: Guest Experience Manager
Status: Full-time, Year-round
Job Description: The Reservations & Guest Experience Agent is responsible for ensuring every guest has a positive and memorable experience with Steamboat Lodging Company. They provide extraordinary, world-class service while handling all daily and weekly tasks associated with guest inquiries, concerns, and complaints. The ideal candidate is a relationship builder, positive and professional, has an upbeat personality with the desire to deliver outstanding customer service. Successful agents have advanced conflict-resolution skills and the ability to “make it right” for every guest.
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Reports To: Shuttle Liaison
Status: Full-time, Seasonal
Job Summary: We consider the members of our Transportation Team to be the face of our company. With no physical check-in process for our guests, often times the only person-to-person interactions we have with them is in the shuttle. The ideal candidate for this position is someone with an equally strong background in customer service as well as deep rooted knowledge of Steamboat in order to add personalized value to our guest experience. As a shuttle driver, you will be expected to maintain effective communication with our shuttle liaison and the rest of the team in order to operate an efficient loop system, as well as redirect based on guest requests.
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Reports To: Housekeeping Manager
Type: Full-time, Part-time, Year-round or Seasonal
Job Summary: Housekeeping is the name of the game and our brand depends on an unforgettable experience that starts with professionally cleaned homes. We are seeking hard-working individuals and teams that will uphold our values in order to maintain the utmost cleanliness and professionalism in all of our vacation rental properties. As a housekeeper, you will become familiar with the layout of all properties ranging from 1-6 bedrooms to ensure that they are set up the same upon each guest/owner departure. During peak season the position may necessitate overtime.
Reports To: Controller
Type: Full-time, Year-Round
Job Summary: The Staff accountant is responsible for assisting in creating accurate financial statements, payroll, and revenue management. They provide extraordinary, world-class service to both vendors and employees while handling all daily and weekly tasks associated with financial documents, accounts payable, and account receivable. The ideal candidate would be positive and professional, and is self-motivated and detailed orientated.