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Employment Opportunities

Join Our Team

Steamboat Lodging Company's success is built entirely on the quality and effort of our team members. We consider each team member to be an ambassador of our brand and we strive to create a fun, friendly, and energetic work environment. See below for all available positions. If you are interested in joining our team, we encourage you to send us a resume and a note about yourself by emailing hiring@steamboatlodgingcompany.com.


Guest Liaison

Reports To: Guest Liaison Team Lead  

Status: Full-time, year-round

Job Summary: We pride ourselves on being the best in the valley at “wow-ing” our guests, as well as constantly improving and innovating in the vacation rental industry. Our company is a leader nationally as the gold standard for vacation rental companies.  

The Guest Liaison is responsible for ensuring every guest has a positive, memorable experience with Steamboat Lodging Company. They provide extraordinary, world-class service while handling all daily and weekly tasks associated with guest inquiries, concerns, and  challenges. The ideal candidate would be positive and professional, even-keeled, and expressing an upbeat personality with the desire to learn and deliver outstanding customer service. Successful agents have advanced conflict-resolution skills under pressure, and the ability to “make it right” for every guest.  

Responsibilities:

  • Answer guest emails, chats, texts and phone calls and listen attentively to each guest as a unique individual and attend to their requests in a timely way. 
  • Complete all Guest Liaison tasks accurately and in a timely manner. 
  • Prepare all guests via phone calls, emails and texts for their arrival.
  • Follow up with guests during and after their stay for feedback.
  • Plan, prepare and track guest gifts.
  • Manage lost and found between Guest Liaison and Housekeeping Teams.
  • Obtain and maintain a comprehensive knowledge of all lodging properties, policies, and procedures. 
  • Deliver exemplary guest service to satisfy and surpass guest expectations and to ensure a world class experience. 
  • Share feedback from guest comments with our Homeowner Liaison and Marketing Team in order to improve properties and market them more accurately. 

Benefits:

  • 401K with up to 4% match with no vesting period
  • Wellness Benefit: Compensation towards Steamboat Resort ski pass or other recreational pass of equal value
  • PTO + PTO accrual for select holidays worked + Sick Time
  • Company paid cell phone or monthly stipend
  • Friends & Family lodging discount

Qualifications:

  • College or University degree preferred in Communication/Public Relations or a minimum of one year experience in a guest services role
  • Hold a valid driver’s license
  • Excellent computer skills, ability to learn new software quickly
  • Able to organize, plan ahead, and self manage workload in positive manner
  • Outstanding customer service skills including full fluency in speaking, reading, and writing English
  • Ability to interact in a friendly and comfortable manner with staff and guests via phone and in person
  • Detail and team oriented
  • Ability to reason and create solutions in unexpected and possibly stressful situations
  • Dependable and punctual
  • Be able to type 40 wpm
  • Able to lift at least 25 pounds

Reservations Team Member

Reports To: Reservations Team Manager  

Status: Full-time, year-round

Job Summary:  The Reservations Team agent will be part of a team handling online and phone sales for our vacation rental properties in Winter Park and Steamboat. A Reservations Sales Member will smoothly lead a guest through the booking process by building rapport and confidence.  An ideal candidate for this position is someone with a background in sales who has a desire to help guests find the perfect vacation rental homes, share in the excitement of their vacation and achieve all sales goals. 

Responsibilities:

  • Work well with the team to book reservations for Winter Park and Steamboat
  • Travel to Winter Park/Steamboat as needed for in-person meetings and trainings with team members
  • Demonstrate strong sales aptitude with ability to up-sell, cross-sell, and overcome objections
  • Deliver exemplary guest service to satisfy and surpass guest expectations and to ensure a world class experience
  • Work with partner companies to ensure all reservations are accounted for
  • Strive to achieve all personal and office-wide sales goals
  • Troubleshoot and resolve reservation questions and issues
  • All other duties as assigned

Benefits:

  • 401K with up to 4% match with no vesting period
  • Wellness Benefit: Compensation towards Steamboat Resort ski pass or other recreational pass of equal value
  • PTO + PTO accrual for select holidays worked + Sick Time
  • Company paid cell phone or monthly stipend
  • Friends & Family lodging discount

Qualifications:

  • A minimum of two years related experience in a competitive sales atmosphere.
  • Possess outstanding customer service and sales skills
  • Possess excellent computer skills and learn new software quickly
  • Organize, plan ahead, multi-task and manage workload in positive manner
  • Demonstrate outstanding customer service skills including full fluency in speaking, reading, and writing English
  • Interact in a friendly and comfortable manner with staff, partners and guests via phone, text, and in person
  • Hold a valid driver’s license
  • Show attention to detail and be team oriented
  • Have ability to reason and create solutions in unexpected, high pressure situations
  • Be dependable and punctual
  • Type 40+ wpm
  • Lift at least 25 lbs