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Employment Opportunities

Join Our Team

Steamboat Lodging Company's success is built entirely on the quality and effort of our team members. We consider each team member to be an ambassador of our brand and we strive to create a fun, friendly, and energetic work environment. See below for all available positions. If you are interested in joining our team, we encourage you to send us a resume and a note about yourself by emailing hiring@steamboatlodgingcompany.com.


Reservations Team Member

Reports To: Reservations Team Manager  

Status: Full-time, year-round

Job Summary:  The Reservations Team agent will be part of a team handling online and phone sales for our vacation rental properties in Winter Park and Steamboat. A Reservations Sales Member will smoothly lead a guest through the booking process by building rapport and confidence.  An ideal candidate for this position is someone with a background in sales who has a desire to help guests find the perfect vacation rental homes, share in the excitement of their vacation and achieve all sales goals. 

Responsibilities:

  • Work well with the team to book reservations for Winter Park and Steamboat
  • Travel to Winter Park/Steamboat as needed for in-person meetings and trainings with team members
  • Demonstrate strong sales aptitude with ability to up-sell, cross-sell, and overcome objections
  • Deliver exemplary guest service to satisfy and surpass guest expectations and to ensure a world class experience
  • Work with partner companies to ensure all reservations are accounted for
  • Strive to achieve all personal and office-wide sales goals
  • Troubleshoot and resolve reservation questions and issues
  • All other duties as assigned

Benefits:

  • 401K with up to 4% match with no vesting period
  • Wellness Benefit: Compensation towards Steamboat Resort ski pass or other recreational pass of equal value
  • PTO + PTO accrual for select holidays worked + Sick Time
  • Company paid cell phone or monthly stipend
  • Friends & Family lodging discount

Qualifications:

  • A minimum of two years related experience in a competitive sales atmosphere.
  • Possess outstanding customer service and sales skills
  • Possess excellent computer skills and learn new software quickly
  • Organize, plan ahead, multi-task and manage workload in positive manner
  • Demonstrate outstanding customer service skills including full fluency in speaking, reading, and writing English
  • Interact in a friendly and comfortable manner with staff, partners and guests via phone, text, and in person
  • Hold a valid driver’s license
  • Show attention to detail and be team oriented
  • Have ability to reason and create solutions in unexpected, high pressure situations
  • Be dependable and punctual
  • Type 40+ wpm
  • Lift at least 25 lbs


Property Care Tech

Reports To: Operations Manager

Status: Full-time, year-round

Job Summary: We consider the members of our Maintenance Department to be the “Face of our Company”, as they are the ones who ensure our homes are in working order, and proactively find any issues before guests and owners do.  With no physical check-in process for our guests, oftentimes the only person-to-person interactions we have with them is when they’re in need of help. 

The ideal candidate for this position is someone with an equally strong background in both customer service and maintenance related work. The daily work in this department requires the ability to self-schedule, communicate well with fellow staff,  be creative, as well as re-prioritize tasks as required by our guests.  This position also requires curiosity and willingness to research and learn new skills in the areas of troubleshooting and repairing issues in a home.

Responsibilities:

  • Complete maintenance tasks in a timely manner and with sufficient detail so that the Guest Experience Team can follow up with all guests and each task can be properly invoiced.
  • Respond to all guest requests including but not limited to: maintenance issues, delivery of supplies from office, requests that need to be purchased and delivered to guests.
  • Report all cleaning and maintenance related issues to the housekeeping and maintenance managers.
  • Use online software thru a PC and handheld devices to communicate and report details on maintenance issues.
  • Perform annual maintenance inspections of all properties.Assisting in all duties as assigned.

Benefits:

  • 401K with up to 4% match with no vesting period
  • Wellness Benefit: Compensation towards Steamboat Resort ski pass or other recreational pass of equal value
  • PTO + PTO accrual for select holidays worked + Sick Time
  • Company paid cell phone or monthly stipend
  • Friends & Family lodging discount

Qualifications:

  • The ability to multi-task and communicate well with other employees and guests is a must for this position.
  • Must have reliable transportation and a valid driver’s license.
  • Proficient use of Microsoft Office (Excel & Word) and ability to quickly learn/adapt to other software applications.
  • Clean, professional appearanceAbility to lift 75+ pounds.
  • Detail orientedAbility to speak English fluently- Spanish is a plus.
  • High School diploma.