Careers

• Management of Maintenance Team members including scheduling, assigning tasks, and coaching as needed.
• Training maintenance employees on techniques such as drywall repair, woodwork, lock installations, etc
• Create and improve on processes of the Maintenance Team.  This includes things such as how schedules are created, how work orders are assigned and completed, etc
• Researching and implementing new changes for the company. For example, how could we phase in all LED lights to our inventory, how can we improve/simplify the collection or trash from properties, how can we standardize the stocking and replacement of inventory to simplify the process.
• Ensuring the satisfactory completion of tasks assigned to Maintenance Team employees
• Communicating as needed directly with property owners and other employees on maintenance related tasks taking place in properties.  This includes explaining maintenance tasks taking place, scheduling projects with outside vendors as needed and communicating the plans for those projects with the owners and other employees involved.
• Overseeing the purchase of supplies used by the maintenance department. This will include: ensuring an adequate supply of needed items, annual reporting of costs associated with items purchased and doing routine budget reviews.
• Ensuring that all expectations outlined in the Winter Park Lodging Company Employee Handbook are adhered to by maintenance department personnel
• Maintaining a safe and healthy work environment by following standards and procedures; complying with legal codes and regulations
• Assisting with all responsibilities defined by the Maintenance Team Member job description
• Assisting in all duties as assigned.

• Computer literacy is a must
• Reliable transportation and a valid driver’s license
• Ability to quickly learn/adapt to software applications for scheduling, maintenance tasks, ect. 
• Clean, professional appearance
• Ability to lift 75+ pounds
• Ability to speak english fluently- Spanish is a plus
• Detail oriented
• Housekeeping experience required
• High School diploma or GED
• This is not a work remote job. Must live within 45 minutes of Steamboat Springs
  

• Reliable transportation and a valid driver’s license
• Ability to quickly learn/adapt to software applications for scheduling, maintenance tasks, ect. 
• Clean, professional appearance
• Ability to lift 75+ pounds
• Ability to speak english fluently- Spanish is a plus
• Detail oriented
• Housekeeping experience required
• High School diploma or GED
• This is not a work remote job. Must live within 45 minutes of Steamboat Springs
  

Reports To: Reservations & Guest Experience Team Manager

Status: Full-time, year-round/seasonal

Salary: $24-$26 per hour

Job Summary: We pride ourselves on being the best at “wow-ing” our guests, as well as constantly improving and innovating in the vacation rental industry. Our companies are are known nationally as the gold standard for vacation rental companies. This role is responsible for ensuring every guest has a positive, memorable experience from the moment they book until after their departure. They provide world-class service in every interaction, from making the sale until the guest has departed. An ideal candidate for this position is someone with a background in sales who has a desire to help guests find the perfect vacation rental homes, share in the excitement of their vacation and achieve all sales goals. The ideal candidate would also be positive and professional, even-keeled, and expressing an upbeat personality with the desire to learn and work as part of a team. Successful agents have advanced conflict-resolution skills under pressure, and the ability to “make it right” for every guest. This position will work for both Winter Park Lodging Company and Steamboat Lodging Company.

Responsibilities:

• Smoothly lead a guest through the booking process by building rapport and confidence
• Demonstrate strong sales aptitude with ability to up-sell, cross-sell, and overcome objections
• Work with partner companies to ensure all reservations are accounted for
• Strive to achieve all personal and office-wide sales goals
• Troubleshoot and resolve reservation questions and issues
• Answer guest emails, chats, texts and phone calls and attend to their requests in a timely wayFollow up with guests during and after their stay for feedbackPlan, prepare and track guest gifts
• Manage lost and found between Guest Experience and Housekeeping Teams
• Obtain and maintain a comprehensive knowledge of all lodging properties, policies, and procedures
• Deliver exemplary guest service to satisfy and surpass guest expectations and to ensure a world class experience
• Share feedback from guest comments with our Homeowner Team and Marketing Team in order to improve properties and market them more accurately
• Communicate with all departments on any changes or updates with guests that impact the other department
• Work with guests on refunds if they have issues during their stay
• Travel to Winter Park as needed for in-person meetings and trainings with team members
• All other duties as assigned

Qualifications:

• College or University degree preferred in Communication/Public Relations or a minimum of one year experience in a guest services role
• Must have weekend and select holiday availability
• Hold a valid driver’s license
• Excellent computer skills, ability to learn new software quickly
• Able to organize, plan ahead, and self manage workload in a positive manner
• Ability to manage a high and concentrated volume of guest needs and daily tasks.
• Outstanding customer service skills including full fluency in speaking, reading, and writing English
• Ability to interact in a friendly and comfortable manner with staff and guests via phone and in person
• Detail and team oriented
• Ability to reason and create solutions in unexpected and possibly stressful situations
• Dependable and punctual.
• Be able to type 40 wpm
• Able to lift at least 25 pounds
• This is not a work remote job. Must live within 25 minutes of Steamboat Springs or Winter Park

• Perform detailed inspections of properties prior to owner and guest arrivals to ensure that the condition of the property meets the expectations of owners and guests
• Will become familiar with the layout of every property (where furniture and decor goes) to ensure the property is set up the same upon each arrival
• Taking on small repairs and minor maintenance tasks i.e. changing light bulbs, tightening cabinet knobs, minor deck/porch shoveling, etc
• Report all extensive cleaning and maintenance related issues to housekeeping manager and maintenance personnel
• Proactively offer up suggestions for improvement for each home to the Homeowner Liaison Team
• Complete detailed checklists per inspection as well as communicate with coworkers via software and portable digital devices
• Drive and maintain company vehicles safely and to a high standard of cleanliness reporting any vehicle needs to supervisor in a timely fashion
• Assist in meeting any guest needs that arise including, delivering amenities, removing items, etc.
• During busy times, may have to strip beds and pack sheets/towels for housekeeping team
• During non-peak times, assist in other department projects within the company

• Reliable transportation and a valid driver’s license
• Weekend availability, (Friday-Sunday)
• Ability to quickly learn/adapt to software applications for scheduling, maintenance tasks, ect. 
• Clean, professional appearance
• Ability to lift 75+ pounds
• Ability to speak english fluently- Spanish is a plus
• Detail oriented
• Housekeeping experience required
• High School diploma or GED
• This is not a work remote job. Must live within 45 minutes of Steamboat Springs
  

• Efficient accountability with the Driver/Rider App. It’s like Uber but better. Confirm your ride, confirm your pick up, confirm your drop off
• Always check the names of your Riders* Make sure you're taking the right group
• Respond to all guest and owner requests including but not limited to: transportation to ski area and downtown
• Answer passenger questions and provide local insights to appropriately heighten their Steamboat experience
• Perform routine cleaning of vehicles
• Arrive on time daily in order to prepare vehicles for shift ahead
• Assisting in all duties as assigned

• The ability to multi-task and communicate well with other employees is a must for this position
• Proficient use of iPhone technology
• Proficient use of Google Sheets and ability to quickly learn/adapt to other software applications
• Dependable, punctual, and organized 
• Clean, professional appearance
• Ability to lift 50+ pounds
• Valid drivers license
• High School diploma
• This is not a work remote job. Must live within 45 minutes of Steamboat Springs.