Careers

Join Our Team

Steamboat Lodging Company's success is built entirely on the quality and effort of our team members. We consider each team member to be an ambassador of our brand and we strive to create a fun, friendly, and energetic work environment. See below for all available positions. If you are interested in joining our team, we encourage you to send us a resume and a note about yourself by emailing hiring@steamboatlodgingcompany.com.

Company Benefits

3 weeks PTO + 48 hours sick time + PTO accrual for select holidays
4 weeks paid parental leave
401K with 4% match with no vesting period
Employee profit sharing
Company health insurance
Wellness Benefit: $599 compensation towards ski pass or other recreational pass of equal value
Company paid cell phone or monthly stipend
Friends & Family lodging discount
Company advancement opportunities available

Current Positions

Property Care Tech

Reservations & Guest Experience Team Member

Property Care Tech

Reports To: Maintenance Team Manager

Status: Full-time, year-round

Salary: $25-$27 per hour

Job Summary: We consider the members of our Property Care Team to be the “Face of our Company”, as they are the ones who ensure our homes are in working order, and proactively find any issues before guests and owners do. With no physical check-in process for our guests, oftentimes the only person-to-person interactions we have with them is when they’re in need of help. The ideal candidate for this position is someone with an equally strong background in both customer service and maintenance related work. The daily work in this department requires the ability to self-schedule, communicate well with fellow staff, be creative, as well as re-prioritize tasks as required by our guests. This position also requires curiosity and willingness to research and learn new skills in the areas of troubleshooting and repairing issues in a home.

Responsibilities:

Complete maintenance tasks in a timely manner and with sufficient detail so that the Guest Experience Team can follow up with all guests and each task can be properly invoiced.
Respond to all guest requests including but not limited to: maintenance issues, delivery of supplies from office, requests that need to be purchased and delivered to guests.
Report all cleaning and maintenance related issues to the housekeeping and maintenance managers.
Use online software thru a PC and handheld devices to communicate and report details on maintenance issues.
Perform annual maintenance inspections of all properties.
Assisting in all duties as assigned.

Qualifications:

The ability to multi-task and communicate well with other employees and guests is a must for this position.
Must be available to work weekends and select holidays.
Must have weekend & holiday availability.
Proficient use of Microsoft Office (Excel & Word) and ability to quickly learn/adapt to other software applications.
Clean, professional appearance.
Ability to lift 75+ pounds.
Detail oriented
Ability to speak English fluently- Spanish is a plus.
High School diploma.
This is not a work remote job. Must live within 45 minutes of Steamboat.

Reservations & Guest Experience Team Member

Reports To: Reservations & Guest Experience Team Manager

Status: Full-time, year-round

Salary: $24-26 per hour

Job Summary: We pride ourselves on being the best at “wow-ing” our guests, as well as constantly improving and innovating in the vacation rental industry. Our companies are are known nationally as the gold standard for vacation rental companies. This role is responsible for ensuring every guest has a positive, memorable experience from the moment they book until after their departure. They provide world-class service in every interaction, from making the sale until the guest has departed. An ideal candidate for this position is someone with a background in sales who has a desire to help guests find the perfect vacation rental homes, share in the excitement of their vacation and achieve all sales goals. The ideal candidate would also be positive and professional, even-keeled, and expressing an upbeat personality with the desire to learn and work as part of a team. Successful agents have advanced conflict-resolution skills under pressure, and the ability to “make it right” for every guest. This position will work for both Winter Park Lodging Company and Steamboat Lodging Company.

Responsibilities:

Smoothly lead a guest through the booking process by building rapport and confidence.
Demonstrate strong sales aptitude with ability to up-sell, cross-sell, and overcome objections
Work with partner companies to ensure all reservations are accounted for
Strive to achieve all personal and office-wide sales goals
Troubleshoot and resolve reservation questions and issues
Answer guest emails, chats, texts and phone calls and attend to their requests in a timely way
Follow up with guests during and after their stay for feedback
Plan, prepare and track guest gifts
Manage lost and found between Guest Experience and Housekeeping Teams.
Obtain and maintain a comprehensive knowledge of all lodging properties, policies, and procedures
Deliver exemplary guest service to satisfy and surpass guest expectations and to ensure a world class experience
Share feedback from guest comments with our Homeowner Team and Marketing Team in order to improve properties and market them more accurately
Communicate with all departments on any changes or updates with guests that impact the other department
Work with guests on refunds if they have issues during their stay
Travel to Winter Park as needed for in-person meetings and trainings with team members
All other duties as assigned

Qualifications:

College or University degree preferred in Communication/Public Relations or a minimum of one year experience in a guest services role.
Must be available to work weekends and select holidays.
Hold a valid driver’s license.
Excellent computer skills, ability to learn new software quickly.
Able to organize, plan ahead, and self manage workload in a positive manner
Ability to manage a high and concentrated volume of guest needs and daily tasks.
Outstanding customer service skills including full fluency in speaking, reading, and writing English
Ability to interact in a friendly and comfortable manner with staff and guests via phone and in person
Detail and team oriented
Ability to reason and create solutions in unexpected and possibly stressful situations
Dependable and punctual
Be able to type 40 wpm
Able to lift at least 25 pounds
This is not a work remote job. Must live within 25 minutes of Winter Park or Steamboat Springs.