Careers

Join Our Team

Steamboat Lodging Company's success is built entirely on the quality and effort of our team members. We consider each team member to be an ambassador of our brand and we strive to create a fun, friendly, and energetic work environment. See below for all available positions. If you are interested in joining our team, we encourage you to send us a resume and a note about yourself by emailing hiring@steamboatlodgingcompany.com.

Guest Liaison Team Member Property Care Tech Housekeeper

Guest Liaison Team Member

Reports To: Guest Liaison Team Manager

Status: Full-time, year-round

Job Summary: We pride ourselves on being the best at “wow-ing” our guests, as well as constantly improving and innovating in the vacation rental industry. Our company is a leader nationally as the gold standard for vacation rental companies. The Guest Liaison Team is responsible for ensuring every guest has a positive, memorable experience with Winter Park Lodging Company & Steamboat Lodging Company. They provide extraordinary, world-class service while handling all daily and weekly tasks associated with guest inquiries, concerns, and challenges. The ideal candidate would be positive and professional, even-keeled, and expressing an upbeat personality with the desire to learn and deliver outstanding guest service. Successful agents have advanced conflict-resolution skills under pressure, and the ability to “make it right” for every guest.

Responsibilities:

Answer guest emails, chats, texts and phone calls and listen attentively to each guest as a unique individual and attend to their requests in a timely way.
Complete all Guest Liaison Team tasks accurately and in a timely manner.
Prepare all guests via phone calls, emails and texts for their arrival.
Follow up with guests during and after their stay for feedback.
Plan, prepare and track guest gifts.
Assist with shipping and receiving.
Manage lost and found between Guest Liaison and Housekeeping Teams.
Obtain and maintain a comprehensive knowledge of all lodging properties, policies, and procedures.
Deliver exemplary guest service to satisfy and surpass guest expectations and to ensure a world class experience.
Share feedback from guest comments with our Homeowner Liaison and Marketing Team in order to improve properties and market them more accurately.
Communicate with all departments on any changes or updates with guests that impact the other department.
Work with guests on refunds if they have issues during their stay.

Benefits:

Salary: $20-22 per hour
401K with up to 4% match with no vesting period
Employee profit sharing
Company health insurance compensation
Wellness Benefit: $549 compensation towards ski pass or other recreational pass of equal value
PTO + PTO accrual for select holidays worked + Sick Time
Company paid cell phone or monthly stipend
Friends & Family lodging discount
Company advancement opportunities available

Qualifications:

College or University degree preferred in Communication/Public Relations or a minimum of one year experience in a guest services role.
Hold a valid driver’s license.
Excellent computer skills, ability to learn new software quickly.
Able to organize, plan ahead, and self manage workload in a positive manner
Ability to manage a high and concentrated volume of guest needs and daily tasks.
Outstanding customer service skills including full fluency in speaking, reading, and writing English
Ability to interact in a friendly and comfortable manner with staff and guests via phone and in person
Detail and team oriented
Ability to reason and create solutions in unexpected and possibly stressful situations
Dependable and punctual
Be able to type 40 wpm
Able to lift at least 25 pounds
This is not a work remote job. Must live within 45 minutes of Steamboat Springs or Winter Park.

Property Care Tech

Reports To: Maintenance Team Manager

Status: Full-time, year-round

Job Summary: We consider the members of our Property Care Team to be the “Face of our Company”, as they are the ones who ensure our homes are in working order, and proactively find any issues before guests and owners do. With no physical check-in process for our guests, oftentimes the only person-to-person interactions we have with them is when they’re in need of help. The ideal candidate for this position is someone with an equally strong background in both customer service and maintenance related work. The daily work in this department requires the ability to self-schedule, communicate well with fellow staff, be creative, as well as re-prioritize tasks as required by our guests. This position also requires curiosity and willingness to research and learn new skills in the areas of troubleshooting and repairing issues in a home.

Responsibilities:

Complete maintenance tasks in a timely manner and with sufficient detail so that the Guest Experience Team can follow up with all guests and each task can be properly invoiced.
Respond to all guest requests including but not limited to: maintenance issues, delivery of supplies from office, requests that need to be purchased and delivered to guests.
Report all cleaning and maintenance related issues to the housekeeping and maintenance managers.
Use online software thru a PC and handheld devices to communicate and report details on maintenance issues.
Perform annual maintenance inspections of all properties.
Assisting in all duties as assigned.

Benefits:

Salary: $22-24 per hour
401K with up to 4% match with no vesting period
Employee profit sharing
Company health insurance compensation
Wellness Benefit: $549 compensation towards ski pass or other recreational pass of equal value
PTO + PTO accrual for select holidays worked + Sick Time
Company paid cell phone or monthly stipend
Friends & Family lodging discount
Company advancement opportunities available

Qualifications:

The ability to multi-task and communicate well with other employees and guests is a must for this position.
Must have reliable transportation and a valid driver’s license.
Proficient use of Microsoft Office (Excel & Word) and ability to quickly learn/adapt to other software applications.
Clean, professional appearance.
Ability to lift 75+ pounds.
Detail oriented
Ability to speak English fluently- Spanish is a plus.
High School diploma.
This is not a work remote job. Must live within 45 minutes of Steamboat.

Housekeeper

Reports To: Housekeeping Manager

Status: Full-time/part-time, year-round/seasonal

Job Summary: Housekeeping is the name of the game and our brand depends on an unforgettable experience that starts with professionally cleaned homes. We are seeking hard-working individuals and teams that will uphold our values in order to maintain the utmost cleanliness and professionalism in all of our vacation rental properties. As a housekeeper, you will become familiar with the layout of all properties ranging from 1-7 bedrooms to ensure that they are set up the same upon each guest/owner departure.

Responsibilities:

Create a welcoming environment for our guests and owners by ensuring homes are clean and cared for in accordance with company standards
Sweeping, vacuuming, mopping, dusting, and disinfecting all surfaces
Replacing sheets, towels, toiletries, and maintaining stocking levels of all consumables (dish soap, detergent, trash bags)
Move all reasonably portable furniture in rooms to clean under and behind
Collect and remove trash and debris
Communicate with coworkers and software via portable digital devices
Identify and note any damages in homes to housekeeping manager
Adhere strictly to rules regarding health and safety and be aware of any company-related practices
Ability to adapt to a fast paced & changing schedule, especially during winter months

Benefits:

Salary: Up to $25 per hour. Cleans are paid as piece rates.
Employee profit sharing
401K with up to 4% match and no vesting period
Company health insurance
Wellness Benefit: $549 compensation towards ski pass or other recreational pass of equal value
PTO accrual for select holidays worked + Sick Time
Monthly cell phone stipend
Friends & Family stay benefit
Company advancement opportunities available

Qualifications:

Must apply with a reliable partner in mind
Reliable transportation and a valid driver’s license
Weekend availability (Friday-Sunday)
Ability to quickly learn/adapt to software applications for scheduling, maintenance tasks, ect.
Clean, professional appearance
Ability to lift 75+ pounds
Ability to speak english fluently- Spanish is a plus
Detail oriented
Housekeeping experience required
High School diploma or GED
This is not a work remote position. Must live within 45 minutes of Steamboat.